Privacy Policy

Last updated: 26 June 2025

1. Who we are & how to contact us

DHP Family (“we”, “us”, “our”) operates the website https://club.alttickets.com.

For any privacy-related questions or requests, please contact us at: datamanager@dhpfamily.com

2. What personal data we collect

Directly from you: name, email address, phone number, billing address, ticketing preferences, or any other information you submit through forms or purchases.
Automatically: IP address, browser type, device identifiers, pages visited, and technical information collected through cookies and analytics tools.

3. How we use your data

To operate and maintain our website and ticketing platform.
To process and manage ticket orders and customer support queries.
To communicate with you regarding your account, purchases, or events.
To improve website performance, services, and user experience.
To send event updates or marketing communications if you have opted in.
To detect, prevent, and address fraud, security, or technical issues.

4. Sharing your data with third parties

We may share your data with trusted third-party service providers (such as payment processors, ticketing systems, marketing platforms, or analytics tools) that help us operate our business. We do not sell your personal data. We may also disclose your data when legally required to do so or to protect our legal rights.

5. Cookies and tracking

We use cookies and similar technologies to collect usage data, provide core website functionality, personalize content, and analyse traffic. You will have the option to accept or reject non-essential cookies. You can also disable cookies in your browser settings.

6. Data storage & transfers

Your personal data is stored securely within the UK or European Economic Area (EEA). Where data is transferred outside these regions, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory authorities.

7. Data retention period

We retain your data only for as long as necessary to fulfill the purposes outlined above or as required by law. Ticket order information may be retained for up to 7 years for accounting and legal obligations. Analytics and usage data is typically stored for up to 12 months.

8. Your rights under GDPR/UK-DPA

You have the right to:

Request access to your personal data
Correct inaccurate or outdated information
Request deletion of your data (the “right to be forgotten”)
Restrict or object to certain types of processing
Request portability of your data in a structured format
Withdraw consent for marketing communications at any time

To exercise these rights, please email datamanager@dhpfamily.com.

9. Children

We do not knowingly collect data from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

10. Updates to this policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or services. Updates will be posted on this page with a revised “Last updated” date.

11. Complaints

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.